FAQ

Question: How are your orders shipped?

Answer:Our orders are shipped via Canada Post from Vancouver, BC.

Question: How long will it take for my order to reach me?

Answer:In Canada, we use the “expedited parcel” service, and you can expect to receive your order within approximately 5 business days – in rural areas, allow for an additional 2 days.
USA orders are shipped via “air” parcel service, which transfers to the US postal service once the order reaches the USA. You can expect to receive your order within 5-8 business days.
International orders, outside North America are also sent via “air” parcel service. Canada Post gives us an estimated delivery time of 8-13 business days.
If you are concerned with the whereabouts of your order, please don’t hesitate to contact us directly.

Question: Can I use your product in my spa business?

Answer:Yes, there are a number of beauty bars, spas, and home-based esthetics professionals using our products. Please contact us through our contact page to inquire about setting up LaVigne Organic Skincare products for use in your business.

Question: What preservatives are contained in your products?

Answer:Some of our products do not require additional preservatives, as their ingredients are self-preserving. Tepezcohuite itself is anti-bacterial and a strong anti-microbial. In products where an additional preservative has been needed, we have used Sodium Hydroxymethylglycinate, a natural, amino acid preservative.

Question: Do your products contain any parabens?

Answer:Our skin care products contain no parabens, propylene glycol or sodium lauryl sulfates.

Question: When and how do I use the Vitamin C Serum?

Answer:The serum should be used once per day – preferably at nighttime, as the Vitamin C is light-sensitive. Apply a drop to each cheek, forehead and chin and smooth over entire face, avoiding the delicate eye area. Follow after 2-3 minutes with moisturizer.

Question: Are your products safe for use on sensitive skin? I can barely use anything on my skin!

Answer:Yes, our products have been a life-saving solution to many users who have struggled for years to find a skin care line they can use without their skin reacting. Many of the products have no scent, and for ones that do have a scent – it is only a very light scent, produced by an active ingredient. An example of this is the chamomile in the Botanical Cleanser. Chamomile has skin-soothing, rejuvenating and relaxing properties.

Question: Which of your products would you recommend for acne sufferers?

Answer:Botanical Cleanser – cleanse each evening to remove any bacteria and free radicals your skin has picked up during the day.
Clear Magic Facial Spray – follow cleansing with Clear Magic to close pores and protect the skin. You may also mist the Clear Magic onto the face any time of the day to refresh the skin and protect it from bacteria. Very useful for after a workout or busy lifestyles.
DMAE Firming Cream – the lighter of our two moisturizers. Can be used morning and evening.
Mayan Magic healing balm – spot-treat blemishes with a dab of Mayan Magic. Many LaVigne fans have reported acne blemishes disappearing OVERNIGHT. Use as often as needed.

Question: A friend sent me to your website, saying you have a skin care product she used for radiation burns resulting from her Cancer treatments. Can you tell me which product this might have been?

Answer:We have received positive feedback from Cancer sufferers who have treated radiation burns or scars with our Mayan Magic balm. You can apply the Mayan Magic to the affected area as often as keeps you comfortable. Tepezcohuite, the key healing ingredient in Mayan Magic, is anti-bacterial, a skin cell regenerator and a natural analgesic. So, the skin will be protected, encouraged to grow back healthier and that burning sensation will be soothed very quickly.

Question: Do you send out samples of your products?

Answer:Yes we do. Please send us an email using the Contact Us page and we’ll be happy to send out a small sample for you to try.

Question: Can you send a sample of another LaVigne Organic Skincare product with my order?

Answer:Yes, just send us a quick email with your order # and let us know which product you would like to try. We’ll be happy to include a sample in your order.

Question: What is the difference between your two moisturizers, the DMAE one and the Plump & Firm one?

Answer:The DMAE Firming Cream is a lighter texture, offering great hydration, without being too heavy on the skin. It is suitable to all ages and skin types.
For those of you looking for that little something extra, the Plump & Firm contains GABA to help relax the facial muscles where wrinkles and lines are present, helping to reduce the appearance of those wrinkles and lines. In addition, the Palmitoyl Tri-peptides and Hyaluronic Acid are reported to stimulate and build collagen growth. This product has been more attractive with mature-skin customers who are more concerned with anti-aging.

Question: Which of your products would I use after surgery to help heal my skin?

Answer:For post-surgery recovery, hands-down, Mayan Magic would be the top choice for treatment. Two customers have written in with great success stories about using Mayan Magic for recovery.

One, using it after breast surgery, had itchy incisions that drove her crazy, with her bra rubbing the area while she tried to work each day. She took the Mayan Magic with her everywhere and applied it up to 5 times per day. It completely soothed the incisions, and helped them heal a lot more quickly and less visibly.

The second woman, after using Mayan Magic for 3 months following her surgery, said that when she returned for a checkup to her surgeon, he asked her what she\’d been using, as her incisions looked great and were disappearing.

Question: What does LaVigne charge for shipping? Are there any additional fees, handling charges?

Answer:We do not charge any additional, handling, or hidden fees. For shipping, we charge only approximately what the shipper charges us (Canada Post). Our orders are shipped from Vancouver, Canada.

As an example, orders shipped to addresses:
* Within Vancouver, usually $7-8.
* Within BC, usually $8-9.
* In other Canadian Provinces, $10-$12.
* In USA, $7-$10.
* Internationally $15-$30.
These prices are approximate and vary by weight. The more product ordered, the heavier the parcel, the higher the cost. However, we do not add any extra profit.